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Better writing toggle Grammar toggle Grammar tips 'I' or 'me'? Split infinitives Double negatives 'Less' or 'fewer'? Ending sentences with prepositions Dangling participles Matching subjects and verbs Matching verbs to collective nouns 'That' or 'which'? toggle Word classes (or parts of speech) Nouns Verbs Adjectives Adverbs Pronouns Prepositions Conjunctions Determiners Exclamations Jargon buster toggle Sentences, clauses, and phrases Sentences Clauses Phrases Prefixes and suffixes toggle Spelling Spelling rules and tips Plurals of nouns i before e except after c Comparative and superlative adjectives Forming adverbs Adding -ful or -fully Verbs ending in -ize, -ise, -yze, and -yse Adding endings to words that end in -y Verb tenses: adding -ed and -ing Using capital letters Common misspellings American and British spelling Adding endings to words that end in a double ‘l’ Words containing the letter q toggle Punctuation Period (.) Comma (,) Semicolon (;) Colon (:) Apostrophe (’) Hyphen (-) Long dash (–) Parentheses and brackets ( ) [ ] Quotation marks Exclamation point (!) Question mark (?) Bullet points Punctuation in direct speech Punctuation in lists Punctuation in abbreviations toggle Practical writing Applying for a job Writing a résumé/CV Writing job application cover letters General correspondence Letters of complaint Insurance claims Invitations toggle Improve your English All right or alright? Between you and me Bored by, of, or with? Can or may? Different from, than, or to? Hopefully Like May or might? Onto or on to? Relative clauses Shall or will? Themselves or themself? Who or whom? Commonly confused words British and American terms ‘He or she’ versus ‘they’ A historic event or an historic event? toggle Abbreviations Shortenings Contractions Initialisms Acronyms		Home › Better writing › Practical writing › General correspondence General correspondence In many everyday situations you can deal with people by phone, but sometimes you have to put things in writing, especially in those situations where you need to keep a record of what’s been said. This section gives guidance about: writing letters of complaint writing a letter to make an insurance claim writing and replying to invitations